News

COVID19 - Update
Thursday, 24th February 2022

From Thursday 24th of February 2022, the Arts Theatre will follow the current guidance removing the legal requirement of masks by law in public spaces. Customers and staff are encouraged but not required, to wear a face covering when in close contact with those they do not normally mix with or at their own personal discretion. Our staff and patrons reserve the right to exercise their own judgement on the use of face coverings and we ask our visitors to be mindful and considerate of the environment at all times.

The Arts Theatre Family

COVID19 - Update
Monday, 24th January 2022

On Thursday 27th of January 2022, the UK government will remove the requirement to present a ‘COVID pass’ for large scale events and gatherings by law. The use of face coverings are also no longer mandatory in communal spaces, however they are still recommend in environments where you will be in close proximity with people you don’t normally interact with.

From Thursday, the Arts Theatre will follow the current guidance, removing the requirement of COVID passes and negative tests to be admitted to the venue auditorium. Our staff will continue to wear a face covering during show times (unless exempt) and we encourage our patrons to do the same.

We are excited to continue to host our wonderful production ‘Choir of Man’ and hope our audiences will continue to enjoy watching performances safely.

The Arts Theatre Family

Nina Conti - The Dating Show Update
Monday, 17th January 2022

Due to the show’s required levels of audience participation, along with a desire to give audiences the full experience of the show in a safe and enjoyable environment, all performances of Nina Conti: The Dating Show at the Arts Theatre have been postponed and will now take place from 24th March to 2nd April 2022.

If you have already purchased tickets you will receive a new confirmation email and e-tickets from us shortly.

If you are unable to attend the new date and would like to request to switch your tickets to a different performance, please contact the box office directly on boxoffice@artstheatrewestend.co.uk – no later than Monday 24th January 2022.

Thank you for your understanding as we try to best navigate this tricky time for everyone. Nina looks forward to giving you a great show very soon!

Show and Tell Producers

Choir of Man Update
Monday, 27th December 2021

Unfortunately, some Choir of Man company members have tested positive for COVID and we are now unable to perform on Monday 27 December as planned.

Some currently isolating company members are due to return on Tuesday 28 December, so we currently believe the remaining shows will go ahead as normal this week.

If you have tickets for any cancelled performance, your ticket provider will be in touch with you shortly to exchange them for another date, or to arrange a refund if you would prefer.

Thank you for your never-ending support. We can't wait to see you in The Jungle soon and hope you all have a merry Christmas.

The Arts Theatre Family

Choir of Man Update
Monday, 20th December 2021

Dear Friends of The Jungle,

Unfortunately, due to ongoing COVID cases within the Choir of Man company, we have taken the nessecary decision to temporarily suspend performances at The Arts Threatre. We are so sorry for the disappointment this will cause.

We hope to resume West End performances from Monday 27 December 2021.

If you have tickets for any cancelled performance, your ticket provider will be in touch with you shortly to exchange them for another date, or to arrange a refund if you would prefer.

Thank you for your never-ending support. We can't wait to see you in The Jungle soon and hope you all have a merry Christmas.

The Arts Theatre Family

COVID19 - Update
Monday, 13th December 2021

On the day of your visit, we will be asking customers to present a COVID PASS from the NHS app to prove your vaccine status OR documentation (such as the NHS self-reporting tool) to prove a negative PCR or Lateral Flow test has been taken within 48 hours prior to the performance.

Our venue also accepts internationally recognised vaccine cards or medical letters accompanied by photo ID.

We have made the wearing of masks mandatory, unless visitors display a valid exemption with no exceptions.

We have implemented these measures with the highest respect for our visitor, staff and company safety and look forward to welcoming you to our venue in the near future.

We look forward to seeing you soon.

The Arts Theatre Family

COVID19 - Update
Thursday, 16th September 2021

Our venue is committed to continuously monitoring the latest guidance and advice from local and national governing bodies for UK Theatre.

At this time, we are encouraging audience members to continue wearing masks and to make use of our sanitation points as frequently as possible.

The Arts Theatre is uniquely smaller than our neighbouring houses and as such, distancing is more challenging for our customers. We ask that visiting audiences consider that we may need to stagger admission times on the day of performance to allow individuals space when entering the venue.

Our current production of Oleanna continues to run in our venue until Saturday 23rd of July 2021. Our new production, Choir of Man will be open on Friday 29th of October where another review on our COVID-19 management will follow.

We look forward to seeing you soon.

The Arts Theatre Family

COVID19 - Update
Thursday, 8th July 2021

After 19th July, we will continue with a range of measures to minimise the risks of Covid-19. Our staff will be wearing masks and we will be encouraging our audiences to do the same. We will continue to have sanitisation points around the building and operate a rigorous cleaning procedure.

We look forward to welcoming you back.

The Arts Theatre Family

COVID19 - Update
Monday, 19th April 2021

Six the Musical has secured an extension to its run at the Lyric Theatre and will no longer be playing at the Arts Theatre from 24th August 2021 onwards.

The decision to play at a larger theatre during recovery from the Covid-19 pandemic allows for the production to sell a socially distanced seating layout with relative certainty.

We apologise sincerely for the inconvenience caused by this change.

Bookings between 24th August and 5th September 2021 will be automatically refunded by your ticket provider. Please bear with us as this may take a few days.

If you still wish to book a ticket to see Six, tickets to the production at the Lyric Theatre are available at www.sixthemusical.com.

The Arts Theatre Family

COVID19 - Update
Tuesday, 18th February 2021

We regret to inform you that all performances of SIX at the Arts Theatre will be cancelled up to and including Sunday 22 August 2021.

The limited run of Six at the Lyric Theatre, Shaftesbury Avenue has now been extended.

Six the Musical will re-open at the Arts Theatre.

For current ticket holders, your ticket providers will be in touch in due course to arrange your booking appropriately.

We look forward to having you join us in the Queendom!

The Arts Theatre Family

COVID19 - Update
Tuesday, 24th November 2020

We regret to inform you that all performances of SIX at the Arts Theatre will be cancelled up to and including Sunday 18 April 2021.

The limited run of Six at the Lyric Theatre, Shaftesbury Avenue has extended and will now run until Sunday 18 April 2021.

Six the Musical will re-open at the Arts Theatre.

For current ticket holders, your ticket providers will be in touch in due course to arrange your booking appropriately.

We look forward to having you join us in the Queendom!

The Arts Theatre Family

We're nominated for a London Lifestyle Award 2020
Friday, 6th November 2020

The Arts Theatre family are thrilled to be shortlisted in the Best Live Entertainment category at the London Lifestyle Awards 2020.

We love it if you could click here to vote for us in the Best Live Entertainment category!

The Arts Theatre Family

COVID-19 - Update
Monday, 14th September 2020

We regret to inform you that all performances of SIX at the Arts Theatre will be cancelled up to and including Sunday 28 February 2021.

However, the Queens will be at their temporary castle at the Lyric Theatre from 14 November 2020 until 31 January 2021 but will be back in their permanent residence with us from Tuesday 2 March 2021.

Your ticket providers will be in touch regarding your booking.

Thank you for your support and understanding, we hope to see you back with us in 2021.

The Arts Theatre Family

COVID-19 - Update
Monday, 29th June 2020

It is great sadness that we must announce we are cancelling all performances of SIX at the Arts Theatre up to and including 27 September 2020.

You do not have to do anything, your ticket providers will be in touch regarding options for your booking.

We are still unsure when we will have out performances up and running again but rest assured, we will be back.

We apologise for any inconvenience caused and we hope that you join us in the Queendom as soon as possible.

The Arts Theatre Family

COVID-19 - Update
Wednesday, 3rd June 2020

Following the current guidance from the UK government, the Arts Theatre will continue to remain closed to the public until further notice.

Today, Wednesday 3rd June 2020, we sadly announce that we have cancelled all performances up to and including Sunday 2nd August 2020.

If you have a booking for SIX, please follow the guidance below which has been issued by our leading industry body, Society of London Theatre.

For all other questions, concerns or advice please contact enquiries@artstheatrewestend.co.uk.

We sincerely wish all of our company, staff, customers and the public the best at this very uncertain time and hope to welcome you all back to our venue as soon as we are able.

Stay safe and strong.

The Arts Theatre

The following update for West End theatre audiences has been issued today (Wednesday 3rd June 2020 ) by the Society of London Theatre (SOLT) on behalf of the major commercial West End theatre operators.

Every show is now extending cancellations until Sunday 2 August, certain shows may decide to extend this cancellation period and producers will make their own statement as appropriate for their shows.

Ticketholders for affected performances do not need to do anything. They will be contacted by the organisations from which they bought their tickets to arrange a refund, credit note or exchange for a later date.

This does not mean that theatres will reopen on 3 August; and further cancellations will continue to be announced on a rolling basis. The decision to reopen will be made based on government and scientific advice on gatherings and events. Different theatres and productions are likely to reopen at different times.

We are grateful to customers for the continued patience and kindness they are showing during this challenging time for our industry.

COVID-19 - Update
Tuesday, 5th May 2020

Following the current guidance from the UK government, the Arts Theatre will continue to remain closed to the public until further notice.

Today, Tuesday 5th May 2020, we sadly announce that we have cancelled all performances up to and including Sunday 28th June 2020.

If you have a booking for SIX, please follow the guidance below which has been issued by our leading industry body, Society of London Theatre.

If you have reserved one of our studios or have a main house booking, please be assured that we will contact you directly in the next coming days to discuss this with you.

For all other questions, concerns or advice please contact enquiries@artstheatrewestend.co.uk.

We sincerely wish all of our company, staff, customers and the public the best at this very uncertain time and hope to welcome you all back to our venue as soon as we are able.

Stay safe and strong.

The Arts Theatre

The following update for West End theatre audiences has been issued today (Tuesday 5th May 2020 ) by the Society of London Theatre (SOLT) on behalf of the major commercial West End theatre operators.

London’s West End looks forward to welcoming audiences back into theatres as soon as performances can safely resume.

To give our customers some clarity, we have been cancelling performances across the West End on a rolling basis, in line with the latest advice from the Government.

We are now extending those cancellations until Sunday 28 June.

This does not mean theatres will reopen on 29 June; if further cancellations are necessary they will continue to be announced on a rolling basis. Different theatres and productions are likely to reopen at different times.

Ticketholders for affected performances do not need to do anything. They will be contacted by the organisation from which they bought their tickets to arrange a refund, credit note or exchange for a later date.

We are grateful to customers for the patience they are showing during this challenging time for our industry. With 300,000 people visiting West End theatres in a normal week, it’s a major undertaking to process refunds, exchanges and credit notes, particularly when many staff are working remotely. Please rest assured that we are all working as quickly as we can and we appreciate the on-going support of our audiences.

COVID-19 - Update
Monday, 6th April 2020

Following the current guidance from the UK government, the Arts Theatre will continue to remain closed to the public until further notice.

If you have a booking for SIX, please follow the guidance below which has been issued by our leading industry body, Society of London Theatre.

If you have reserved one of our studios or have a main house booking, please be assured that we will contact you directly in the next coming days to discuss this with you.

For all other questions, concerns or advice please contact enquiries@artstheatrewestend.co.uk.

We sincerely wish all of our company, staff, customers and the public the best at this very uncertain time and hope to welcome you all back to our venue as soon as we are able.

Stay safe and strong.

The Arts Theatre

The following statement has been issued today (Monday 6th April 2020 ) by the Society of London Theatre (SOLT) on behalf of the major commercial West End theatre operators and the Society of Ticket Agents and Retailers (STAR), to provide clear information for customers with regards to their theatre bookings and help ease the unprecedented strain on box offices and ticket agents in light of the Covid-19 pandemic.

We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.

We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .

There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.

If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly. Theatre box office and ticket agents’ teams are continuing to work through the very high number of ticket orders affected by the cancellations. An average of 300,000 people a week attend West End theatres, so this a huge task. The situation is exacerbated by the fact that all our teams are now working remotely in response to government restrictions, many with reduced numbers of staff due to the virus, and this will be adding to the time it will take us to process your order.

We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us. We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.

Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.

In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.

We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime, stay safe and healthy.’

COVID-19 - Cancellations and Ticket Policy
Thursday, 19th March 2020

In line with the recent developments surrounding COVID-19 and following conversations with the producers of SIX we can confirm that all performances will be cancelled until Sunday, 26th April 2020.

If you have booked to see the show between these dates, we can exchange your tickets to performances from the beginning of September 2020. This will ensure we are clear from show cancellations and further disruption.

We will continue to remain committed to doing the best we can for all of our customer's circumstances and are extremely grateful for the support and understanding that we have received so far.

If you have booked with a ticket agent, please contact them directly as we are unable to deal with these enquiries.

If you have booked with the Arts Theatre box office or website directly, please contact boxoffice@artstheatrewestend.co.uk or call 0207 836 8463 and our team will be happy to help.

As you can imagine, we are receiving a huge influx in calls, please do bear with us, we appreciate your continued patience.

The Arts Theatre

COVID-19 AM Update - Ticket Policy to Follow
Tuesday, 17th March 2020

In acknowledgement of the Prime Minister’s statement yesterday evening, promoting the public to avoid theatres, The Arts has suspended all performances with immediate effect and is currently closed until further notice.

We are currently confirming our ticket policy with our producers and will be primed to answer all of your questions, comments and concerns shortly.

We understand how disappointing this must be for our audiences and appreciate the difficulty that this decision inevitably brings.

You are likely to have read statements, heard a lot of thoughts, watched a lot of news but we appreciate that this may feel like 'just another announcement.' But at The Arts, we are a small and passionate team dedicated to providing you with an honest representation of our position within the crisis.

This is going to be challenging. The situation is developing and there’s a lot of uncertainty - however, we are a strong and resilient community, and are confident that with continued patience and communication, we will all have a much clearer outlook.

To all of our staff, peers and guests - thank you.

Delivered with love and respect,

The Arts Theatre