COVID-19 - Update
Monday, 6th April 2020
Following the current guidance from the UK government, the Arts Theatre will continue to remain closed to the public until further notice.
If you have a booking for SIX, please follow the guidance below which has been issued by our leading industry body, Society of London Theatre.
If you have reserved one of our studios or have a main house booking, please be assured that we will contact you directly in the next coming days to discuss this with you.
For all other questions, concerns or advice please contact firstname.lastname@example.org.
We sincerely wish all of our company, staff, customers and the public the best at this very uncertain time and hope to welcome you all back to our venue as soon as we are able.
Stay safe and strong.
The Arts Theatre
The following statement has been issued today (Monday 6th April 2020 ) by the Society of London Theatre (SOLT) on behalf of the major commercial West End theatre operators and the Society of Ticket Agents and Retailers (STAR), to provide clear information for customers with regards to their theatre bookings and help ease the unprecedented strain on box offices and ticket agents in light of the Covid-19 pandemic.
We are now cancelling all performances up until and including 31 May 2020 to help us process existing bookings whilst we wait for further clarity from the government in terms of when we will be able to reopen.
We are so sorry that in these testing and difficult times you are not able to enjoy the show you have booked for and hope the following helps clarify next steps in respect of your tickets .
There is nothing that you need to do if your performance has been cancelled, but we do ask for your patience.
If you have booked directly with the theatre or show website for an affected performance, please be assured that they will contact you directly to arrange an exchange for a later date, a credit note/voucher or a refund. If you have booked via a ticket agent they will also be in contact with you directly. Theatre box office and ticket agents’ teams are continuing to work through the very high number of ticket orders affected by the cancellations. An average of 300,000 people a week attend West End theatres, so this a huge task. The situation is exacerbated by the fact that all our teams are now working remotely in response to government restrictions, many with reduced numbers of staff due to the virus, and this will be adding to the time it will take us to process your order.
We are processing in strict date order of performance, so you are likely to be contacted after the date you were due to go to the theatre. However, we want to reassure you that you will be contacted, and your order will be processed, but please do bear with us. We’d like to thank everyone who has been patient and kind in dealing with their ticket providers so far and we are sorry that we cannot process your order as quickly as we would like.
Please do not contact your credit card company as that will slow the process down and put an additional burden on our box office and ticket agent teams.
In order for us to serve our audiences the best we can, please do not get in touch with your point of sale if you have booked for performances after 31 May. Please be reassured that if we have to cancel future performances you will be directly contacted by your theatre or ticket provider. Our producers continue to plan for all eventualities dependent on the individual needs of their shows and we will provide further updates on specific shows as and when they become available.
We look forward to welcoming you back into our theatres as soon as we are allowed to resume performances. In the meantime, stay safe and healthy.’
COVID-19 - Cancellations and Ticket Policy
Thursday, 19th March 2020
In line with the recent developments surrounding COVID-19 and following conversations with the producers of SIX we can confirm that all performances will be cancelled until Sunday, 26th April 2020.
If you have booked to see the show between these dates, we can exchange your tickets to performances from the beginning of September 2020. This will ensure we are clear from show cancellations and further disruption.
We will continue to remain committed to doing the best we can for all of our customer's circumstances and are extremely grateful for the support and understanding that we have received so far.
If you have booked with a ticket agent, please contact them directly as we are unable to deal with these enquiries.
If you have booked with the Arts Theatre box office or website directly, please contact email@example.com or call 0207 836 8463 and our team will be happy to help.
As you can imagine, we are receiving a huge influx in calls, please do bear with us, we appreciate your continued patience.
The Arts Theatre
COVID-19 AM Update - Ticket Policy to Follow
Tuesday, 17th March 2020
In acknowledgement of the Prime Minister’s statement yesterday evening, promoting the public to avoid theatres, The Arts has suspended all performances with immediate effect and is currently closed until further notice.
We are currently confirming our ticket policy with our producers and will be primed to answer all of your questions, comments and concerns shortly.
We understand how disappointing this must be for our audiences and appreciate the difficulty that this decision inevitably brings.
You are likely to have read statements, heard a lot of thoughts, watched a lot of news but we appreciate that this may feel like 'just another announcement.' But at The Arts, we are a small and passionate team dedicated to providing you with an honest representation of our position within the crisis.
This is going to be challenging. The situation is developing and there’s a lot of uncertainty - however, we are a strong and resilient community, and are confident that with continued patience and communication, we will all have a much clearer outlook.
To all of our staff, peers and guests - thank you.
Delivered with love and respect,
The Arts Theatre