Frequently Asked Questions

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What if my tickets haven’t arrived?

Can I exchange my ticket or get a refund?

Do I need to wear a mask?

Do your shows have age limits?

Do you provide accessible performances?

How do I book access tickets?

Where can I find Lost Property?

Do your venues operate security checks?

Can I use theatre tokens to pay for my tickets?

How do I book for a group of people?

Are concessions available?

What is a day seat?

Is there a booking fee?

Do you have a cloakroom at the theatre?

What can’t I bring into the theatre?

What if I am late to the show?

I have feedback – how do I get in touch?