Ticket Booking Information
All tickets are held for collection from the Box Office. We do not post them out.
Simply bring the card used to book, OR the confirmation email to collect.
Tickets left at the Box Office for collection should preferably be collected at least half hour before a performance begins.
For your comfort and security, you may be subject to additional checks on your visit to London theatres – we appreciate your patience and understanding while these are taking place.
American Express and cheques are not accepted at this venue.
Unfortunately, we cannot accept payment by Theatre Tokens online. Please call the Box Office on 020 7836 8463 to book your tickets or visit the Box Office.
Theatre Tokens are available for purchase from the Box Office.
CONCESSION BOOKINGS: Proof to be shown upon collection of tickets
PLEASE NOTE THERE ARE NO REFUNDS OR EXCHANGES.
CHECK YOUR BOOKING CAREFULLY BEFORE COMPLETING.
(booking fees apply)
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Arts Theatre 6-7 Great Newport Street London WC2B 7JB
Monday to Saturday 10am to 6pm, and 10am to 6pm, for general bookings and collections.
Box Office is also open for ticket collections for every performance.
020 7836 8463 (booking fees apply)
Monday to Saturday 10am until 6pm
For all enquiries and access bookings please call 020 7836 8463.
The Arts Theatre aims to be accessible and welcoming to all. We have space for one wheelchair in our auditorium as standard and may be able to provide additional spaces on enquiry. Unfortunately, performances in Above the Arts are no accessible for wheelchair users. Guide dogs and hearing dogs are welcome in the auditorium, please discuss with the Box Office team when booking.
If you require a full-time carer, and are registered disabled, then we may be able to offer you a discount. As we are a receiving house, this will vary with each different production as it is up to the Producers of each different show, so please do ask.
The Arts Theatre does not have an induction loop system. As we are quite a small theatre we find most customers who usually require a loop do not need it in our house.
RETURN TICKETS ARE ONLY ACCEPTED ON SOLD OUT PERFORMANCES.
We do not have an advance waitlist for returns. If any tickets become available in advance (up to 2 hours before the show time), they will be instantly available on the website for sale.
Last minute return tickets (any that become available to us just prior to the show) are only available ON THE DAY AND IN PERSON. You must come to the theatre if you want your name on a list, and then be present at performance time to collect the return ticket if it becomes available. There is no guarantee that tickets will become available. We do not take phone numbers to call you as we simply do not have the facility to make calls at busy show times, you must be here to claim them.
Tickets may be exchanged for an alternative date of the same show, at an additional cost of £2 per ticket. Tickets must be exchanged no later than 48 hours before the start of the performance and this is always as the discretion of Box Office Management
THE TERMS AND CONDITIONS
The Arts Theatre reserves the right to refuse admission and request any ticket holder to leave the theatre and take any appropriate action to enforce this right.
The unauthorised use of photographic and recording equipment is prohibited. Mobile phones and any other electronic equipment must be switched off before entering the auditorium.
The Arts Theatre reserves the right to make any changes to the performance owing to unforseen or unavoidable cause.
Standard concessions, when available, are purchasable for guests over the age of 60, under the age of 16, in full time education or registered unemployed. Concessions for other guests will be advertised when applicable. Patrons who are registered disabled may be entitled to bring a free carer. Please ask at our Box Office for access seating and information.
The Arts Theatre reserves the right to cancel or abandon the performance for reasons beyond its control without notice and without being liable to pay any person compensation for damages other than a refund of the ticket price.
It is not always possible to issue duplicate tickets where there is a possibility of both the original and duplicate ticket being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the Box Office.
There is a £0.90 booking fee on all tickets purchased online or over the phone. This is not applicable on bookings of 10 or more tickets to a single performance. Please note the booking fee will increase to £1 per ticket for performances after 17 June 2017.
If you arrive late we appreciate that you will want to take your seats as soon as possible. To limit disturbance to fellow audience members and artists, we may ask you to wait until a suitable break in the performance and we cannot always guarantee admission.
Readmission cannot always be guaranteed but sometimes we may be able to show you to alternative seats.
Tickets are strictly non-refundable. Tickets may be exchanged for an alternative date of the same show, at an additional cost of £2 per ticket. Tickets must be exchanged no later than 48 hours before the start of the performance and this is always as the discretion of Box Office Management.
The Arts Theatre sells tickets using a dynamic pricing structure and as such the price of a particular ticket may change. The Price paid at the time of booking is final and non-negotiable.
Customer details are held in our database in compliance with the Data Protection Act 1988.
All persons entering the auditorium must have their own ticket.
Only shows advertised as Family Shows are suitable for children. Please check each show’s What’s On page for guidelines for Recommended Age Limits. Children under 5 years old will only be permitted to Family Shows.
Under 18 months are allowed free-of-charge but will not be allocated a seat. If you wish a child under 18 months old to have a seat a ticket must be paid for. Any child over 18 months must have a ticket and allocated seat, even if they would prefer to sit on a parent/guardian’s lap.
The Arts Theatre is not equipped with booster seats, however the seats are all on a rake.
Please click on the image attached for a general seating plan.
Please note this does not show price bands or availability. For these please head to the WHATS ON page for and look at the specific performance you are interested in.